Tech Americas is looking for a Service Desk Analyst – Healthcare (Mid-Level) to support one of our clients. This is a hands-on role where you’ll provide technical support that directly impacts clinical staff, administrative users, and ultimately patient care. You will act as a trusted point of contact for troubleshooting and supporting a variety of systems in a healthcare environment, ensuring minimal disruption to workflows and alignment with privacy and security standards.
Key Responsibilities:
•Provide onsite/remote support for desktops, laptops, printers, and medical peripherals.
•Install, configure, and maintain systems and healthcare applications (Windows/macOS, Intune, Microsoft 365).
•Troubleshoot network/connectivity issues and manage user/device accounts.
•Track IT assets, update records, and educate staff on secure technology use.
•Collaborate with clinical IT teams to resolve EMR/EHR-related issues.
Requirements:
•3–5 years in service desk/desktop support (healthcare preferred).
•Strong knowledge of hardware, Windows/macOS, and productivity tools.
•Hands-on experience with Intune, Azure AD/Entra ID, and Microsoft 365.
•Familiarity with healthcare workflows, privacy, and HIPAA standards.
•Excellent communication, problem-solving, and multitasking skills.
What We Offer:
• Full legal benefits
• Competitive base salary
• Growth and career advancement opportunities
• Ongoing personal and professional development
Apply now and help us improve patient care through technology!
